A friend shared a post from someone else that was talking about this article. I’ve quoted the text from that post below:

This is a 1996 guide on how to help someone use a computer. It’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. A nice example of “the universal within the particular”

  • tabular@lemmy.worldEnglish
    184·
    8 months ago

    I’m finding it difficult to help at work as I stopped using Windows years ago.

    The search function fails to find basic menus or programs, I’d have an easier time using Windows XP. I’m sure part of it is I’m forgetting things and not up to date with changes but when typing “printer” does not give a useful result either it’s as shit as I hear it is out of the box from M$ or it has been crippled by work’s OEM.

    • Otter@lemmy.caOPEnglish
      10·
      8 months ago

      I get very annoyed when I’m looking for something that should be listed, but instead it tries to search for it in Edge (or now copilot).

      I have never wanted to use the device search as a way to search the web.

      edit: There’s a recent question about it, and the solution was to edit the registry with a new value. That is not something I would feel comfortable walking someone through:

      https://answers.microsoft.com/en-us/windows/forum/all/how-to-disable-search-the-web-completley-in/ea22410a-3031-487f-b5de-5a0113d656c5

      • dustyData@lemmy.worldEnglish
        141·
        8 months ago

        I love that when in Linux a solution suggest to write into the terminal a verb and a noun, some people panic, get angry, lashes out, declares Linux unfriendly to users, etc. But somehow on Windows it was normalized that some stuff requires editing the registry, an arcane and ancient binary tree mess were stuff can only be found by recalling cryptic runes and nonsensical strings of numbers and letters, inconsistent naming, repetitive nomenclature with an eccentric GUI. And everyone just accepts that as a perfectly normal suggestion in detriment to Linux’s terminal.

        • skulblakaEnglish
          2·
          8 months ago

          People lashing out about Linux terminal commands and people editing their own Windows registry entries are not the same people, lmao

          A regular Windows user being instructed to enter the registry would have a stroke and shit their pants when opening regedit, and those users would never have found the tech support thread instructing them to change a registry key in the first place. Someone who already knows about but is uncomfortable editing reg keys may fall into the group you’re describing, but they would probably have an identical discomfort about regedit or about unknown terminal commands. Someone who is comfortable editing reg keys already has a Linux install on their home machine.

    • frank@sopuli.xyzEnglish
      10·
      8 months ago

      I use VoidTools Everything for searching. It’s absolutely lightning fast and super powerful.

      The built in Windows search is such garbage

      • yeehaw@lemmy.caEnglish
        6·
        8 months ago

        That’s because it doesn’t do what we want. Who goes “download 7zip” in the start menu? People typically use it to find their installed software and by default (is it even able to change?) it searched the bloody internet. And it’s slow. Why?

        Mac and Linux I just get what I want in an instant. Windows is just a data collection engine for Microsoft these days.

        • frank@sopuli.xyzEnglish
          2·
          8 months ago

          You can disable (today, anyway) the internet search, and it gets wildly more useful after that. I wonder if it’s trying to be two things: searching your computer like it should, and for the less computer literate it’s “help me”

          • skulblakaEnglish
            1·
            8 months ago

            That’s pretty much exactly it. Windows as a whole is now catering to the lowest common denominator. Which isn’t necessarily a bad thing, especially as more and more of the world population are adopting computers (or being required to adopt them, for work). But in trying to make things easier for beginners they’re damaging some of the tools that we experts are used to. It’s a give-and-take sort of situation, and I’m not as livid about it as some professionals seem to be, but the fact remains that Windows is situating itself to be used by… idiots sounds rude, so we’ll say “beginners”. Folks that don’t know where or how to find what they’re looking for. Web search in the start menu, and Cortana-now-Copilot are two prime examples of that - tools that “nobody” really needed in Windows but that help someone who has absolutely zero idea what they’re doing get things done, even if poorly or inefficiently.

            I’m not upset at their attempt to add accessibility to Windows, but I do wish they wouldn’t make their existing product worse in the attempt.

        • GenderNeutralBro@lemmy.sdf.orgEnglish
          2·
          8 months ago

          I can’t confirm right now, but as I recall, macOS’s Spotlight search defaults to giving results from the Internet as well as applications, files, emails, contacts, and all sorts of things. It prioritizes local applications though, at least in my experience, and it returns those results quickly. On my work Mac, I’ve disabled most other options since that’s my primary use case for it. On my test Macs, there’s typically very little on them besides applications so I’m not totally sure how the defaults play out in practice these days.

          I’m a few steps removed from desktop support at this point in my career, so I might be a little mixed up or out of date in my understanding.

          I think there’s a lot to be said for having a single point of entry for search. Beginners might not distinguish between searching the web and searching local files. That’s a weird idea to me, but I formed my habits in an era before “web apps” and “cloud storage”. To me there’s a bold broad line between local resources and network resources, but for a new user I can see how this distinction would be confusing.

          I’ve found KDE’s system for search confusing, since it has two different system search bars as well as the folder search bar in Dolphin. I frequently find myself opening the app search and typing in some simple arithmetic, forgetting that the calculator function is in the other search field, unlike on Mac or Windows. This isn’t necessarily “wrong”, but I do appreciate having one less thing to hold in my brain when I’m working on Mac or Windows, and I think the unified approach greatly improves discoverability.