You must log in or register to comment.
Hopefully stuff like the upcoming Android Repair Mode / Samsung Maintenance Mode becomes the norm and more awareness is made about the feature.
Several things come to mind:
- by giving your password to someone, you are essentially consenting to them accessing your data
- your data should be backed up before you bring a device in so it can be wiped off if they need to access the OS
- certified technologists exist and they have to adhere to a code of conduct
- best buy and the ilk do not hire technologists… you get what you pay for
- if a technician is paid to back up your data, then they need access to your data, if they find porn and if it’s bad, they will report you
I agree with all you said but
“Views an album called bikinis as extra large icons to avoid displaying them as recently open files” “ after fixing the tech problem, copying the photos to a personal usb stick”
Its disgusting and inexcusable behavior no matter how naive or dumb the client may be.
What were they expecting? Geek squad techs with no real IT background paid 11$/hour. Almost the same as trusting the employee at the gas station to fix your computer.
I don’t think it’s unreasonable to expect people to not go through personal data regardless of pay rate? I’d more so expect a subpar repair but not looking at someone’s personal data is a basic human decency.
I bought a ‘brand new’ laptop from Canada Computers years ago and it was filled with some one else’s documents. I’m not surprised at all.
I’m more surprised that there are people that don’t expect this and that there are some who don’t
You’re supposed to back up and wipe any device that you give to someone else/for maintenance
