• @nyan@lemmy.cafe
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      11
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      1 month ago

      And it’s a sad, sad day when the situation in xkcd 908 looks like an improvement over even one of the commercial offerings.

  • @pop@lemmy.ml
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    421 month ago

    They’re outsourcing many of their workforce abroad. Like Microsoft, I expect more of these “isolated” accidents to happen.

      • @TheGrandNagus@lemmy.world
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        251 month ago

        Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn’t been properly trained in the company’s procedures) often doesn’t share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can’t communicate with eachother in real time (the timezone factor is a big one IMO).

        It’s an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn’t be happening.

      • @Dendrologist@lemmy.world
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        81 month ago

        Let the people who installed/created it maintain it or let a bunch of new folk do it, which is likely to work best?

        The abroad part isn’t the issue. We’re a global village with the Internet now, after all. It’s the outsourcing part that’s the issue.

        • @____@infosec.pub
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          11 month ago

          Interesting point, I am not sure I fully agree.

          I work for a company with operations across the world. Education systems that lead to citizens who are deeply literal and have any shred of critical thinking stamped out of them are a real problem with communications.

          On the US side, I can and have adapted to communicate effectively with those colleagues, but it’s less about English being their third or fourth language, and more about our tendency to speak colloquially, and their tendency to not do so.

          To their credit, if my livelihood was tied to working in a second or third language, I probably would have trouble with non-literal communications in that language as well.

          Different systems, different work cultures, etc. make communication difficult.

          OTOH, we have no opportunity to get to know each other and/or bond over food. Ribs, and something spicy from them, and a bit of time to chat would go a long way to resolving some of those difficulties.

          Now that I think about it, I wonder how we can pull off an intercultural cooking exchange with those colleagues, without sounding like a giant racist when I post it on the internal social site. Seriously could build some bridges.

  • @kat_angstrom@lemmy.world
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    291 month ago

    Yeah, this has definitely happened before, we just don’t hear about it in the news. I am personally aware of a Canadian non-profit whose Google accounts were nuked with no notice or explanation last year, leading to massive disruptions for 150 staff and even more clients. They never found out why, and had to restore from backups onto a brand new Google business account

    • @nyan@lemmy.cafe
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      371 month ago

      had to restore from backups onto a brand new Google business account

      Thus proving that they learned nothing from the experience.

  • LeTak
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    271 month ago

    Waiting for the news “Google deleted users account, now they lost access to their passkeys and with that to all other services” It can only be a matter of days until it happens.

  • @7rokhym@lemmy.ca
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    241 month ago

    Backup was on Azure. I get the sentiment on the cloud, but there is no excuse for this incompetence at Google.

  • billwashere
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    231 month ago

    “This should not have happened.”

    Duh, ya think?

    Google Sales Engineer: oh I see you didn’t purchase the “Do not randomly nuke my cloud” option… well there’s the problem.

  • @markon@lemmy.world
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    211 month ago

    But you can’t trust regular people to have open source ASI, but don’t worry, we won’t fuck it up.

  • @BearOfaTime@lemm.ee
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    131 month ago

    This is a “one of a kind” error.

    OK, that it can happen at all is a problem. And sorry, but the idiots who put their data in with Google should be fired.

    I get offloading risk, little good will that do when your company goes tits up.

    • @slimarev92@lemmy.world
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      71 month ago

      Where would you put their data then? Self hosting is not exactly safe either.

      At the end of the day, every approach has its tradeoffs. Using a reputable cloud provider is a very valid choice.

      • @whats_all_this_then@programming.dev
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        81 month ago

        Thank you! Every time a story like this comes up, people seem to wanna pretend managing your own hardware is all sunshine and rainbows. Especially if you want global scale or as little down-time as possible, cloud provider’s your best bet, albeit one where you have less control than you would with your own servers.

        Opinion: You should be building on top of open source platforms and tools (Docker, Kubernetes if you need it…granted I’m not an expert in this area) to mitigate some of the vendor-lockin, and take a multi-cloud approach. If you’re mainly hosting on GCP for example, host smaller deployments on AWS, Azure, Cloudflare, or something else as a contingency…eventuality you can also add or just move to your own servers relatively painlessly. Also AGGRESSIVELY backup up your database in multiple places.

  • Juice
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    121 month ago

    Suddenly, using what little 401k I had for a down payment on a house doesn’t seem so bad lol

    • cannache
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      11 month ago

      Yup. I try to keep my money in cash or in the bank. Crypto is alright but it’s become a huge issue when guys who have no life skills outside hacking feel the need to assert power over others lives