When it comes to dealing with advertisements when they’re surfing on their browsers. I’ve just learned recently about how Google has or is killing UBlock Origin on the Chrome browser as well as all Chromium based browsers too.
We’ve heard for years about people complaining, bitching, whining and vice versa about how they keep seeing ads. And those trying to help them, keep wasting time to tell these people that they’re surfing without extensions. Whether it’d be on Chrome or Firefox or another browser.
By this point, I’ve long stopped being that helper because if you cared at all about the advertisements you see, you would’ve long had gotten on the wagon of getting adblockers by now. You bring this onto yourself.
If I was support, had a list to work through because my calls were monitored and recorded, and you were being a complete know-it-all asshole, I would walk through them as slow as possible, and repeat as many as I could plausibly get away with.
Because that’s the actual job: following instructions from their boss, which means following their processes. Why would they deviate from that, and risk their job, for someone who’s rude, and/or self-important?
As someone who’s also technically competent and rarely calls support, when I do, I’ve never had to repeat the same steps 17 times, or even 3 times.
I let them tell me to turn off and on again, confirm it’s done, explain why I need a level 2 support or escalation. Then they’ll typically ask me one or two more questions, which I’ll politely answer, reiterate my polite request for level 2, and they will escalate for me.