Welcome to today’s daily kōrero!
It doesn’t have to be me making the thread, first in first served. If you are here on a day and there’s no daily thread, feel free to create it!
Anyway, it’s just a chance to talk about your day, what you have planned, what you have done, etc.
So how’s it going?
Thinkpad, just under 3 years old. The keyboard replacement is around $50 from Amazon.
I think this one is going to depend on your circumstances. Most likely you could argue enough to get it fixed, they will probably send it away and you’ll be without a laptop for a couple or three weeks. If you paid $500 for it then you might struggle to get them to do it. If it was a $3000 model then I’d say you have a very good argument for getting it covered under the CGA, but it will depend on the store. There’s also the risk they will claim you dropped it and not cover it.
But normally for me the conversation goes “I bought this from you a couple of years back, now it’s not working”. They say “Sorry it’s out of warranty”, I say “you’re still required to fix it under the Consumer Guarantees Act”. Then they get a manager and you repeat the conversation. They will normally agree at this point. If they say they can’t do it without a receipt, tell them they have the record because the IRD requires them to keep the records for 7 years, and the GST Act requires they provide a copy receipt within 28 days of someone requesting it so please can I have a copy of my receipt?
Now, depending on how much $50 is worth to you and how much you like arguing with staff, it might just be easier to do it yourself.
Personally I have got a refund on a 2.5 year old laptop that died and a 2 year old phone that died, but I know some places are better about it than others.
Bought it direct from Lenovo, on sale for $1000 - I think it was half price. I believe international purchases are still covered by the CGA, might get in touch with consumer.org first.
Honestly I think your chances are good. I was worried you might have got it from PBTech who have a bad CGA history, but if you got it from Lenovo you can probably just tell them it’s broken and you’re from NZ and they will probably just sort it for you.
I bought a laptop direct from Microsoft, shipped from Australia, and after a couple of years it died. They sent me a return label and gave me my money back once they checked to see if it was faulty.