I am a level 1 help desk tech at an MSP. I’ve been at this job for a year. I’ve been working in IT for 1.5 years, though.
I have my yearly review coming up and I have no idea what kind of questions to ask. I’m drawing a total blank.
I do know that I am being prepped to become a level 2 tech, but I’m not there yet.
My company is small and I can be totally open and honest with my boss.
I’m still anxious though.
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Thank you for such a detailed response! My company pays for the first attempt at a cert test, but I have to pay for it myself if I fail and have to retake it. I am also going to ask for a raise if one isn’t offered. I had to do a self-evaluation and listed a bunch of stuff I want to learn and start doing. I have to get help from other techs for a lot of stuff that I end up not understanding, and I want to not have to rely on them so much going forward. Like, they’re more than happy to help me, but I don’t want them to put their work aside for me. As for my coworkers, they’re all absolutely amazing. I consider them work friends and we are close and support each other.
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