Airline staff allegedly told boy’s grandmother that he missed his flight

Spirit Airlines issued an apology after putting a six-year-old unaccompanied minor on the wrong flight.

The child was set to fly on Thursday from Philadelphia International Airport to Southwest Florida International Airport in Fort Myers, Florida, to visit his grandmother, WINK-TV reported.

Instead, the boy was “incorrectly boarded” on a flight to Orlando, Spirit acknowledged in a statement on Saturday.

The statement did not address how the error came to take place - during a busy holiday travel day.

        • Deceptichum@kbin.social
          201·
          6 months ago

          There are multiple points of failure at play here.

          The wellbeing of a child cannot be left to only one employee, therefore it’s either an institutional failing or more than one person made a “mistake”.

            • Deceptichum@kbin.social
              131·
              6 months ago

              A company losing a child is not a mistake.

              I work with children, if I accidentally left one somewhere it would not be a ‘mistake’ it would be a massive systemic failure on behalf of myself, everyone else I’m working with, and my company and its training, policies, and procedures as a whole.

              The company has the responsibility for the child, they are in charge off ensuring there are multiple stages of checks to make sure the child is safe. This does not get brushed off as one person making a simple little accident.

              There is no excuse for this child being sent on the wrong plane, you can swear at me all you want but that won’t change.

            • Lophostemon@aussie.zone
              103·
              6 months ago

              Airlines don’t lose people. People lose people.

              All it takes to stop a bad person with an airline, is a good person with an airline.

    • TWeaK@lemm.eeEnglish
      1·
      6 months ago

      People make mistakes, that happens. Certain systems should be designed such that any mistakes people make have no or minimal consequences.

      Numerous things failed here. Sending a lone 6 year old on the wrong flight is completely unacceptable for an airline.