I’ve worked most of my career with msps and yes there are a lot of the lower level guys which are more for triage than fixing anything and they’re average, but the higher levels all have top notch engineers usually. Don’t get me wrong, there will always be those who squeezed by and made it higher but most who are higher up the food chain have a lot of experience from tons of different environments.
I have never seen an MSP with top-notch engineers. I worked for a fairly nice one and we were pretty average.
I’ve worked most of my career with msps and yes there are a lot of the lower level guys which are more for triage than fixing anything and they’re average, but the higher levels all have top notch engineers usually. Don’t get me wrong, there will always be those who squeezed by and made it higher but most who are higher up the food chain have a lot of experience from tons of different environments.