• darvocet@infosec.pub
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    1 month ago

    This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can’t even find how to complain or make a ticket.

    I don’t know how it gets fixed. Soon we will all work for them.

          • Rooster326@programming.dev
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            1 month ago

            After they empty whose pockets?

            Door dash is a shit service, all it takes is one person to put them on blast with the truth.

            • thermal_shock@lemmy.world
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              1 month ago

              Doordash. Ive never used it and will never, but I’ve seen the bills. It’s crazy expensive, don’t need to be a mathematician to see that nonsense.

              • Rooster326@programming.dev
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                1 month ago

                He’s trying to imply dash wins either way that they keep the money

                I have never ordered a god damn thing from Uber or Dash after heading how shit it was from others.

                But hey, you know what they say about a fool and his money

                • thermal_shock@lemmy.world
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                  1 month ago

                  He’s trying to imply dash wins either way that they keep the money

                  Correct. They win while riping us off.

      • john117@piefed.jmsquared.net
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        1 month ago

        for real! don’t like something, don’t use it.

        isn’t that the main reason we are all here talking on the fediverse, anyway?

    • yeehaw@lemmy.ca
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      1 month ago

      It gets fixed by no longer using them. Money is all a corporation understands.

      If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.

      Infinite growth, my friend. All that matters to most if them.

      • Jiggle_Physics@quokk.au
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        1 month ago

        There is, don’t order food to be delivered to your house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.

    • EastofEdson@piefed.ca
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      1 month ago

      We got by before these shitty companies existed. I’m sure we can survive not using them.

      I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.

    • PotatoesFall@discuss.tchncs.de
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      1 month ago

      At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.

  • TrackinDaKraken@lemmy.world
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    1 month ago

    The vast majority of their customers are using it for convenience, not out of need.

    Paying $45 to have $20 worth of shitty McDonald’s “food” delivered seems stupid to me, but some people have money to burn, I guess.

  • Kazumara@discuss.tchncs.de
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    1 month ago

    It’s funny in the first place to argue from what “they allow”. The customer doesn’t have to care about your internal policies, fucko. Fulfill your end of the bargain.

  • waz@feddit.uk
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    1 month ago

    In the middle of Covid, this happened

    Which when I went to the door, I found this on the mat exactly as it looks here, except I moved it to the sink because it was making a mess.

    I never found out which of my neighbours missed their order, because it wasn’t any service I’d ever use, even if ordering a completely non-essential item like this was a waste of resources.

    But fuck that guy who ‘delivered’ it by obviously dropping it before in his car and then throwing it on my doorstep!!

  • cannedtuna@lemmy.world
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    1 month ago

    It’s like fucking Amazon. Oh your package was stolen because they didn’t deliver it to the mail room like you specified and left it on your porch? Well have you tried waiting 24 hours to see if it shows up? Am I supposed to hope the thief gonna open it and realize it’s worthless to them and drop it back off? Fucking ship me a replacement already.

      • A_Random_Idiot@lemmy.world
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        1 month ago

        Strikes me as bog standard AI support misreading the situation to an absolutely hilarious degree, because god forbid we actually be able to talk to people.

    • LePoisson@lemmy.world
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      1 month ago

      You don’t remember, at some point we decided to go from “nothing in the internet is real” as the starting point to “everything on the Internet is real” as the starting point.

      Now if you see something and it feels right that means it must be because you started off from it being real. /S <- I shouldn’t need this

    • UnderpantsWeevil@lemmy.world
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      1 month ago

      Triggering the lizard brain of the angry entitled treat getter will shut down all those higher cognitive functions

  • TrickDacy@lemmy.world
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    1 month ago

    Why is everything a shit post now? If this is real and an AI response it should go in a community whose concept isn’t essentially “this is probably fake”

  • ChaoticNeutralCzech@feddit.org
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    1 month ago

    we encourage Dashers to wait a few minutes

    How much do you pay them for waiting to compensate for the money they’d get delivering other items? (Your customers also have the app where they confirm delivery and tip so it’s not like Dashers will slack off for 3 minutes after handing the food over)

    In a small company, one could call this wishful thinking. In a large data-driven corporation, it’s a calculated lie.

  • A_Random_Idiot@lemmy.world
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    1 month ago

    I find it incredible that every time I see a bad food delivery story, its always from doordash.

    Never ubereats, or grubhub, or any of the others.

    Does Doordash do nothing but hire the people the other companies fire/blackball?

    • Twipped@l.twipped.social
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      1 month ago

      It’s very regional. Where I live, Doordash and Grubhub rarely lets me down.

      Ubereats has repeatedly sent their drivers to completely the wrong neighborhood. The first time we used them the food was delivered across the street and three houses down. We didn’t even know where it went until hours later when a neighbor showed up with it.

      • A_Random_Idiot@lemmy.world
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        1 month ago

        I’ve only used door dash like 3 times, and it was uneventful.

        I used ubereats a lot, especially early covid, before the price gouging and explotation set in, and I only had like…two issues.

        One was the driver, whom i was watching on the map, took a right turn when they should have gone straight, and disappeared off the map. Straight up stole my food, and the restaurant had to remake it and reorder it… and i think the driver that delivered that order had some knowledge of the first, thieving driver, cause the second he got out of the car he was nothing but excuses for the other driver.

        the other one was we got just a shit awful meal from a restaurant, completely inedible. Some parts overcooked to charcoal, other parts still fuckin raw… Uber eats denied any refund or anything despite pictures showing the very obvious issues, because apparently I had ordered from the same place like 18 months previously and got a refund because a side order wasnt delievered… Which uber used to low key accuse me without outright accusing me of trying to scam them and the restaurant and denying my refund.

        Which not gonna lie, really pissed me off and pretty much lead to me not using ubereats outside of exceptionally rare circumstances after that issue